- Any items to be exchanged, refunded or repaired must be presented with the Order Confirmation and the Original Delivery Note as proof of purchase. No exchange, refund or repair will be considered without it.
- Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by credit/debit card shall be refunded to the same credit/debit card
- Home delivery items may only be refunded if the event of non-delivery, and upon the supplier’s written confirmation of such non-delivery
- Installed items are not subject to any exchange or refund
- T&C for different categories are as follows:-
- The item must be returned with the original packaging sealed and unopened.
- If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
- If the product is not working due to manufacturing defect, the original box, information booklet, and all other accessories must be returned too.
- Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
- Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.
- Apparels such as inner garments, lingerie, swimwear, socks & tights are not eligible for return.
- Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
- Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.
- Furniture and large home appliances are not eligible for return.
- Home decor products are accepted for a return only if the product is unopened, free from any damage, and must be in the original packaging.
- Unwrapped bedding products will not be accepted for return.
- Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.
- Products eligible for return can be returned only if the product is not used and is in the original packaging.
- The product must be returned with the original packaging, sealed, and unopened.
- If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.
- The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
- Any item which is used or damaged will not be accepted for return.
- The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
- Any item which is used or damaged will not be accepted.